Additional Information
NEW TO THE STUDIO
PRICING DOES NOT INCLUDE TAX.
PLEASE ARRIVE NO MORE THAN 5 MINUTES BEFORE CLASSES AND BE READY TO DANCE. PLEASE LET THE INSTRUCTOR KNOW OF ANY INJURIES, PREGNANCY OR HEALTH CONDITIONS BEFORE CLASS BEGINS. IF YOU HAVE ANY SYMPTOMS OF COVID-19 OR HAVE TRAVELLED IN THE PAST 2 WEEKS, PLEASE DO NOT COME TO THE STUDIO.
OUR STUDIO ONLY ACCEPTS CREDIT CARDS, WE CURRENTLY DO NOT ACCEPT CASH PAYMENTS – YOUR CREDIT CARD NUMBER WILL BE KEPT ON FILE. IF YOU DO NOT HAVE A CREDIT CARD, PLEASE EMAIL US TO ARRANGE FOR AN E-TRANSFER PAYMENT IF NEEDED.
HOUSE OF EIGHTS IS IN NO WAY RESPONSIBLE FOR LOST, DAMAGED OR STOLEN ITEMS.
CLASS PASSES AND MEMBERSHIPS ARE NOT VALID FOR GUEST MASTERCLASSES OR GUEST WORKSHOPS, HOWEVER, MEMBERS RECEIVE 10% OFF THESE GUEST CLASSES.
CLASS PASSES EXPIRE 12 MONTHS AFTER THE DATE OF PURCHASE. IF YOU RUN OUT OF TIME, EMAIL US TO PURCHASE A 30 DAY EXTENSION FOR $5.
CANCELLATIONS AND NO SHOWS
DROP INS & CLASS PACKAGES:
IF YOU DO NOT SHOW UP FOR A CLASS OR DO NOT CANCEL WITHIN THE 2 HOUR CANCELLATION WINDOW, A CLASS WILL BE DEDUCTED FROM YOUR CLASS PACKAGE. NO EXCEPTIONS. THIS ALSO APPLIES IF YOU DO NOT SHOW UP TO CLASS LATE (WITHIN 5 OF THE START TIME), AT WHICH POINT YOUR SPOT WILL BE GIVEN TO SOMEONE ON STANDBY FROM THE WAITLIST.
NEW CLIENT INTRODUCTORY OFFER, AUTO-RENEW UNLIMITED MEMBERS:
IF YOU DO NOT SHOW UP FOR A CLASS OR DO NOT CANCEL WITHIN THE 4 HOUR CANCELLATION WINDOW, YOU WILL BE CHARGED A $10 LATE FEE. NO EXCEPTIONS. THIS ALSO APPLIES IF YOU DO NOT SHOW UP TO CLASS LATE (WITHIN 10 OF THE START TIME), AT WHICH POINT YOUR SPOT WILL BE GIVEN TO SOMEONE ON STANDBY FROM THE WAITLIST.
WAITLISTS
IF YOU ARE SIGNED UP ON THE WAITLIST IT IS YOUR RESPONSIBILITY TO CHECK YOUR EMAIL FOR UPDATES ON WHETHER OR NOT YOU HAVE BEEN ADDED TO THE CLASS. OUTSIDE OF THE 4 HOUR WINDOW YOU WILL BE AUTOMATICALLY ADDED INTO CLASS AND AN EMAIL WILL BE SENT OUT. WITHIN THE 2 HOUR WINDOW, YOU WILL BE SENT AN EMAIL WITH AN OPTION TO OPT INTO CLASS. YOU MUST CONFIRM YOUR SPOT IN THE CLASS WITHIN THIS WINDOW IN ORDER TO RESERVE A SPACE. PLEASE ENSURE YOU ADD OUR EMAIL INTO YOUR CONTACTS SO EMAILS SENT DO NOT END UP IN JUNK MAIL.
LATE ARRIVAL
LATE ARRIVAL WILL ONLY BE WELCOMED INTO CLASS UP TO 10 MINUTES AFTER THE BEGINNING OF CLASS. ANYONE ARRIVING AFTER 10 MINUTES WILL NOT BE ALLOWED TO JOIN CLASS AS IT IS DISRUPTIVE TO THE TEACHER AND STUDENTS, AND YOUR SPOT WILL BE GIVEN TO ANY STUDENTS ON STANDBY IN OUR LOBBY WAITING FOR A SPOT. IT IS YOUR RESPONSIBILITY TO ENSURE YOU CHECK IN WITH THE FRONT DESK OR TEACHER OR YOU MAY BE MARKED AS A NO SHOW AND CHARGED THE CANCELLATION FEE.
WALK-INS
WE CANNOT GUARANTEE A SPOT AND ALWAYS ENCOURAGE YOU TO BOOK AHEAD ONLINE.
RETURNS AND REFUNDS
ALL PASSES AND MEMBERSHIPS PURCHASED ARE NON-REFUNDABLE. UNUSED PASSES CAN BE TRANSFERRED TO ANOTHER CLIENT. WE ONLY REFUND PAYMENTS FOR GUEST MASTERCLASSES AND WORKSHOPS IF THE CLASS IS CANCELED OR IF IT’S RESCHEDULED AND YOU’RE UNABLE TO ATTEND THE REVISED DATE/TIME.
UNPAID CLASSES & DECLINED PAYMENT
IF YOU HAVE A RECURRING PAYMENT (I.E. MEMBERSHIP) AND YOUR CARD IS DECLINED, YOU WILL BE SENT AN EMAIL REMINDING YOU TO UPDATE YOUR PAYMENT INFORMATION. IF DECLINED FOR A THIRD TIME (I.E. 3 DAYS IN A ROW), YOU WILL RECEIVE AN EMAIL ALERTING YOU THAT YOUR MEMBERSHIP WILL BE PUT ON PAUSE AND YOU WILL BE REMOVED FROM ANY CLASSES YOU HAD SCHEDULED MOVING FORWARD UNTIL YOU UPDATE YOUR CARD ON FILE.
PAUSING OR CANCELLING YOUR MEMBERSHIP
OUR POLICY: WE REQUEST 10 DAYS IN ADVANCE FOR PAUSE OR TERMINATION REQUESTS. PLEASE COMPLETE THE FORM ON THIS PAGE.